FAQ

At Gator Web Solutions, we provide a comprehensive package for your online presence. Our team of professionals will design and develop a visually appealing and mobile-friendly website that meets your specific requirements. With our expertise in web design and development, we ensure that your website not only looks great but also functions seamlessly across various devices and screen sizes. You can expect a professional job that reflects the unique identity of your business and engages your target audience effectively.

Yes, we will design and develop a fully functional website for your business or project. Your website will be accessible online, allowing your customers or visitors to access it at any time.

Please note that while you have control over your website, any changes made by you or any third party that affect the website’s functionality or appearance are not the responsibility of Gator Web Solutions. However, if you encounter any issues or require assistance, our team is here to help. We offer professional support services at an hourly rate of $45. This includes troubleshooting, fixing issues, and providing guidance. Additionally, if you require a full backup of your website, there will be a minimum charge of $45, and an additional fee of $20 per page that needs to be backed up.

We highly recommend reaching out to us for any modifications or backups to ensure the proper functioning and security of your website.

It is the perfect solution to share your contact information with your leads faster as possible!

A digital business card is a page dedicated to showing your information easiest as possible. We generate a link that can be linked to a QR Code and you can simply print it on your personal / business card and share your information in a simple QR Code scan!

We offer different solutions for Digital Business Card on our landing or multiple pages websites.

You can check our example:

Digital Business Card

As long as your hosting payment is up to date, your website will remain live and accessible on the internet. This ensures that potential customers can find and interact with your website, helping you establish and maintain a strong online presence.

We are committed to delivering a high-quality online solution that aligns with your business objectives and enables you to effectively engage with your target audience. Our team will work closely with you to ensure that the delivered website meets your expectations and provides a seamless user experience.

If you have any further questions regarding what you will receive from us, please don’t hesitate to reach out to our team.

Gator Web Solutions offers its services globally, with websites currently online in the United States of America, India, Brazil, and Canada. Regardless of your location, our prices are charged in American dollars (USD) and will remain consistent across all countries. This ensures a transparent and uniform pricing structure for all our clients.

At Gator Web Solutions, we follow a transparent and straightforward pricing model. The price for our services is determined based on the information provided on our service page. Each service is accompanied by its respective price, clearly displayed for your convenience. We strive to ensure clarity and fairness in our pricing structure, allowing you to make informed decisions based on your specific requirements.

At Gator Web Solutions, we create websites using WordPress as the foundation. We primarily utilize the Divi template, known for its versatility and professional design. However, if your project requires a different theme or template, we are flexible and open to accommodating your specific needs. Additionally, we incorporate premium plugins to enhance the functionality and features of your website, ensuring a high-quality online presence.

At Gator Web Solutions, we understand the importance of timely delivery without compromising the quality of our work. While we strive to complete projects as quickly as possible, we also prioritize ensuring a high standard of quality in every aspect of your website. Once we have received all the necessary information for your project, we typically require a turnaround time of 48 to 120 hours (2 to 5 business days) to have your website online and ready to generate more leads for your business. This timeframe allows us to carefully craft and optimize your website, ensuring it meets your requirements and exceeds your expectations.

At Gator Web Solutions, we understand that timely delivery is important to our clients. While we strive to complete projects within the specified timeframe, occasional delays may occur due to factors such as the complexity of the project or an increased volume of ongoing projects. We want to assure you that we are committed to delivering a high-quality website that meets your expectations.

In the event that any delays arise during the development process, we will make every effort to minimize them and keep you informed about the progress. Our team will work diligently to overcome any obstacles and ensure that your website is completed as soon as possible without compromising its quality. We value your business and will do our best to provide you with regular updates on the status of your project.

If you have any concerns or questions about the progress of your website, please don’t hesitate to reach out to our customer support team. We are here to address any issues and work together towards delivering a website that exceeds your expectations. Your satisfaction is our top priority, and we appreciate your understanding and patience throughout the development process.

After purchasing one of our solutions, we have a form that you can fill out and send to us all the information about your business that we need to start your project.

Business Information

If we need more information we will contact you via email. The preferred files for your archives will be .pdf, .jpg, or .png.

We understand the importance of visual appeal on a website. To ensure a professional and polished look, we utilize royalty-free stock photos that are included in our services. However, if you have specific photos of your business or products that you’d like to showcase, we encourage you to provide them to us. We are more than happy to work with your own photos to personalize your website and create a unique representation of your brand. Simply send us your photos, and our team will incorporate them seamlessly into the design.

Once we have received all your business information, we will promptly begin working on your project based on the solution you have chosen. Our team will focus on creating compelling content, uploading your photos to the gallery, and organizing your website’s information. We strive to make the process as seamless and hassle-free as possible for you.

Upon completion, we provide our customers with a window of 5 business days to review the website and suggest any desired changes. During this time, you can request revisions or provide feedback on specific aspects of the website. However, please note that any additional changes requested after the 5-day period will be subject to additional charges based on the time required to implement them. We kindly encourage you to utilize this initial review period to ensure your website meets your expectations.

Rest assured that our team is committed to delivering a high-quality website within a reasonable timeframe. Once the 5-day review period has elapsed and we have not received any further requests for changes, we will consider the job as complete and mark it as finished.

We will contact you via email to let you know that your website is online!

By default, we will work on your website as an online entity, ensuring that it is accessible and functional during the development process. This approach allows you to showcase your business and engage with potential customers from the moment your website goes live. However, if you prefer to have an “Under Construction” page during the development phase, simply inform us, and we will make the necessary arrangements.

Our goal is to provide you with a seamless and efficient website development experience, tailored to your specific requirements.

The monthly hosting payment covers essential services to keep your website online and functioning optimally. 

1. Hosting Service: We provide reliable hosting to ensure your website is accessible and performs optimally.
2. Security: We take proactive measures to protect your website against hackers’ attacks and malware, safeguarding your online presence.
3. Domain Maintenance: If we are responsible for managing your domain, we will handle all necessary maintenance tasks to ensure its smooth operation.
4. Backup: We regularly back up your website files to secure your data and provide a safety net in case of any unforeseen events.
5. Text and Photo Updates: Our plans include the flexibility to make periodic text and photo updates, ensuring your content stays fresh and relevant.
6. Excellent Customer Service: Our dedicated team is here to assist you every step of the way. Whether you have questions, need support, or want to discuss your website’s progress, we are available via chat or email to provide prompt and helpful assistance.

With our comprehensive plans, you can have peace of mind knowing that your website is in capable hands, allowing you to focus on growing your business.

You can have more information about our Hosting Plans over our Hosting Plan Subscription over this FAQ page.

If you need help, you can contact us via our email form on our contact page, live chat, or send us an email to sales@gatorwebsolutions.com

We offer a reasonable number of small changes, such as updating text and images, to ensure your website stays up to date. (3 requests for changes per month: sending all the text and image to be updated at once via email)

You can simply email us or use the chat to let us know what changes you want to do and we will help you to have it done asap!

It is the perfect solution to share your contact information with your leads faster as possible!

A digital business card is a page dedicated to showing your information easiest as possible. We generate a link that can be linked to a QR Code and you can simply print it on your personal / business card and share your information in a simple QR Code scan!

We offer different solutions for Digital Business Card on our landing or multiple pages websites.

You can check our example:

Digital Business Card

We offer multiple channels for you to get in touch with us:

1. Email: You can reach us by filling out the contact form on our website’s contact page. Simply provide your information and message, and we will respond promptly to your inquiry.

2. Live Chat: Our live chat feature allows you to engage with our team in real-time. Just visit our website and look for the chat icon in the bottom corner. Our friendly representatives will be there to assist you and address any questions or concerns you may have.

3. Email Address: You can also reach out to us directly via email at sales@gatorwebsolutions.com. Feel free to send us your inquiries, feedback, or any other information you would like to share, and we will get back to you as soon as possible.

We value your communication and strive to provide excellent customer service through these contact channels. Whether you have a general query, need technical assistance, or want to discuss your project requirements, we are here to help.

SSL stands for Secure Sockets Layer. It is a standard security technology that establishes an encrypted link between a web server and a browser. This encryption ensures that the data transferred between the server and the browser remains private and secure. SSL is commonly used to secure sensitive information such as login credentials, credit card details, and personal information submitted on websites. It helps protect against unauthorized access, data tampering, and eavesdropping by hackers. When a website has an SSL certificate installed, you can identify it by the padlock symbol and “https” prefix in the website URL, indicating a secure connection.

At Gator Web Solutions, we work diligently to optimize your website for search engines and improve its visibility. However, it’s important to note that no one can guarantee specific positions on search engine results pages. Search engine algorithms are complex and constantly evolving, and numerous factors contribute to search rankings. While we employ proven strategies and best practices to enhance your website’s SEO, achieving top positions is influenced by various external factors beyond our control. Our focus is on implementing effective optimization techniques to maximize your website’s potential and increase its chances of ranking higher in search results.

Yes, you are welcome to request revisions and changes during the development process. You can request a maximum of 3 major changes, which include substantial modifications to the project’s structure or functionality. Additionally, you can request up to 5 small changes, such as text or image updates.

To request revisions or changes, please send an email to sales@gatorwebsolutions.com. Please ensure that you provide clear and detailed instructions, including any necessary files or references. This will help us better understand your desired changes and assist you as quickly as possible.

We strive to provide a prompt response to your revision requests. You can expect to receive a reply within 2 business days. However, please note that the turnaround time may vary depending on the complexity of the changes.

If there is a delay in your response, or if we do not receive a response within 5 business days, we will consider the project as complete and accept it as a finished job.

For the agreed-upon maximum of 3 major changes and 5 small changes, there are no additional charges. However, if you exceed these limits or require further revisions after the project has been deemed complete, we will charge $45 per hour for the time spent on the requested revisions. Any additional charges will be invoiced separately and must be paid in accordance with the payment terms outlined in the contract.

A domain name is the unique address of a website on the internet. It serves as the website’s online identity, allowing users to access the site by typing the domain name into a web browser. A domain name typically consists of two parts: the actual name or words chosen by the website owner (e.g., “example”) and the domain extension (e.g., “.com”, “.org”, “.net”). Together, they form the complete domain name (e.g., “example.com”). Domain names are registered and managed through domain registrars.

E.g.: Our name is Gator Web Solutions and our domain is gatorwebsolutions.com.

Don’t worry! Our team will assist you in seamlessly linking your own domain name to our hosting services. You have two options:

1. We can contact you to guide you through the process of linking your domain name to our hosting services.
2. If you prefer, you can provide us with your login information, and we will handle the linking for you. Rest assured, you can change your password after we have completed the process. We are here to make it convenient for you!

We will buy it for you using the website GoDaddy! Don’t worry, we make it easy for you! We can buy it and if you want to have your own domain name under your log-in afterwhile we can transfer it before a fee payment of just $49.99 and you must have a GoDaddy account so we can transfer it to your user.

As a non-contract business, we provide flexibility and options for our customers. If you are subscribed to one of our plans, we will take care of your domain on your behalf, ensuring its renewal and uninterrupted service. However, if you decide to discontinue your plan with us, we will simply release the domain, and it will become available for registration by others after a year from the initial purchase. We want to offer you the freedom to choose what works best for your business while ensuring a smooth transition if you decide to make changes to your domain registration.

The monthly hosting payment covers essential services to keep your website online and functioning optimally. 

1. Hosting Service: We provide reliable hosting to ensure your website is accessible and performs optimally.

2. Security: We take proactive measures to protect your website against hackers’ attacks and malware, safeguarding your online presence.

3. Domain Maintenance: If we are responsible for managing your domain, we will handle all necessary maintenance tasks to ensure its smooth operation.

4. Backup: We regularly back up your website files to secure your data and provide a safety net in case of any unforeseen events.

5. Text and Photo Updates: Our plans include the flexibility to make periodic text and photo updates, ensuring your content stays fresh and relevant.

6. Excellent Customer Service: Our dedicated team is here to assist you every step of the way. Whether you have questions, need support, or want to discuss your website’s progress, we are available via chat or email to provide prompt and helpful assistance.

With our comprehensive plans, you can have peace of mind knowing that your website is in capable hands, allowing you to focus on growing your business.

If you need help, you can contact us via our email form on our contact page, live chat, or send us an email to sales@gatorwebsolutions.com

Yes, the hosting payment ensures that your website remains accessible to visitors on the internet. It covers the cost of server space, bandwidth, and infrastructure required to host your website and make it available 24/7.

Yes, as part of our hosting services, we regularly perform backups of your website’s data. This provides an additional layer of security and allows for easy restoration in case of any unforeseen events or data loss.

Along with hosting and regular backups, our hosting package includes technical support to address any issues that may arise with your website. Additionally, we offer a reasonable number of small changes, such as updating text and images, to ensure your website stays up to date. (3 requests for changes per month: sending all the text and image to be updated at once via email)

The hosting plan payment is processed monthly, and the amount of $49.90 will be charged directly to the card that you provide. This ensures a seamless and hassle-free payment experience for you, allowing you to enjoy uninterrupted hosting services for your website.

Our hosting plan operates on a monthly payment basis, allowing you the flexibility to cancel whenever you need. There are no long-term contracts that bind you to a specific duration. You can simply discontinue the hosting service whenever you wish without any penalties or obligations.

Failed Payment Attempts: If a client’s payment method is not accepted or if we are unable to contact them regarding payment issues, we reserve the right to make up to two charge attempts. If payment is not successfully processed after the second attempt, we may automatically remove the client’s website from our hosting platform.

Our terms of service are designed to protect both you and us during our collaboration. While we strive to provide the best services possible, we understand that circumstances may change. You have the flexibility to cancel your plan at any time without any attachments or obligations.

However, please note that we do not offer money-back guarantees. Our cancellation policy ensures that we can continue delivering high-quality services to all our clients. We appreciate your understanding in this matter.

For more details on our terms and conditions, please refer to the following link:

Terms & Conditions: Web Design & Media Performance services

Should you have any further questions or concerns regarding our cancellation policy, please don’t hesitate to contact our team.

No, if you want to contact us, we can do that for you, or you can do it yourself.

If you want to cancel your service with us, you can simply contact us via email or live chat, or go to the “Your Account” page, at the bottom of the website, log in and cancel your subscription. After canceling your subscription, please let us know if you want us to finish your services right away or wait till the final of the current month to remove your services online.

Absolutely! We understand that your needs may change, and you may prefer to host your website on your own hosting service. If you decide to cancel your subscription and have your site hosted elsewhere, we will provide you with the necessary files and assist you in transferring your website to your preferred hosting service.

Please note that there will be a one-time transfer fee and if you need us to install it we have an installation fee as well:

Transfer Fee: For clients who choose to use their own hosting service, a one-time transfer fee of $199.00 will be charged to cover the cost of transferring the website files to the client’s hosting provider.

Installation Fee: If the client requests our assistance in installing the website on their own hosting service, an additional installation fee of $199.00 will be charged. This fee covers the labor involved in configuring and setting up the website on the client’s hosting service.

Note that once the transfer is complete, we will no longer be responsible for the hosting or maintenance of your website. Additionally, any future updates or technical support will need to be managed by your new hosting provider or yourself.

If you wish to proceed with this option, please contact our team, and we will guide you through the process and provide you with the necessary assistance.

We appreciate your understanding and cooperation in this matter.

The cost of getting started depends on the specific service you have selected. You will need to pay the amount associated with the service you are interested in. Additionally, if the service includes a hosting plan, you will be required to make monthly payments to keep your website online. Rest assured, our pricing is transparent, and you will have a clear understanding of the costs involved before you proceed with your order.

We accept several forms of payment to ensure convenience for our customers.

At checkout, you can use debit or credit cards, PayPal, and we also offer the option to pay via Zelle by requesting payment details through our chat or email. If you have a specific payment method in mind that is not listed, please feel free to reach out to us via chat or email, and we will do our best to accommodate your request.

Making a payment is simple and straightforward. You can start by choosing the plan that best suits your business needs. If you’re unsure which plan to select, feel free to reach out to us via chat or email, and our team will be happy to guide you towards the best solution for your business. Once you have chosen your plan, you can proceed to make the payment securely through our online payment system. The payment amount will correspond to the selected plan, ensuring transparency and ease of transaction.